Cancellation & Policies

Cancellation Policies

All appointments are booked with a 50% deposit. We require 24 hours advance notice to reschedule your appointment. If you need to reschedule please contact us immediately. Your deposit will move with your appointment. If you DO NOT CALL or SHOW UP for your appointment you will need to re-book with a NEW deposit. Groupon vouchers will be redeemed at the time of booking as your deposit. For those with prepaid packages, or memberships; missed appointments will result in the redemption of that session. 

Spa Policies
  • Our spa books by appointment ONLY No Walk-ins. Our door remains locked. We do not have a receptionist.
  • Please text from your car when you arrive. Your therapist will greet you at the door.
  • All appointments are booked with a 50% deposit. We require 24 hours advance notice to reschedule your appointment. If you need to reschedule please contact us immediately. Your deposit will move with your appointment.
  • Children over the age of 10 are welcome to attend your appointment with you if necessary, however, they must stay in the treatment room with you during your service. If the child is a distraction or disturbance to the spa environment the client and the child will be asked to leave.
  • Please call ahead of time if you are running late. If you are more than 8 minutes late to a wax appointment or 15 minutes late to a lash lift appointment, your appointment will need to be cancelled in order for us to maintain our schedule for the rest of our clients. If you are late to a facial appointment that time will be subtracted from your service time. 
  • Groupon vouchers are reserved for NEW clients only. 
  • All clients under the age of 18 will need their Parent/Guardian in attendance during all services and a signed Parent/Guardian Consent form.
  • Other than closed, sealable bottles or cups with lids, food and beverages are not permitted in the spa.
  • No pets are allowed in the spa for any reason. Service and support animals are welcome in the spa with appropriate registration information and ID. If your service or support animal is a distraction or disturbance to the spa environment you will be asked to leave. 
  • We will continue to use vinyl sheets for easy sanitation. 
  • Clients can choose to wear a mask or not. All staff will be masked during all services.
  • In each room we have HEPA filters with disinfecting UVC lights. 
  • There are tissues and hand sanitizer in every room.
  • Please ask for assistance if you would like to test the makeup products. Your therapist will help you.
  • Gratuity: Venmo links will be provided for you. You can also leave cash or use your credit card.
Returns Policy

Due to the custom nature of our products, ALL SALES ARE FINAL however, in the rare case of a severe allergic reaction, they may be exchanged within 30 days for store credit.. We cannot accept returns for refund, exchange nor credit. If you would like more information before you buy please feel free to contact us with your questions. Email us info@justjillcosmetics.com or call us (512) 788-5218. 

Standard Delivery Time

Generally orders are shipped within (3) Business Days, excluding holidays. Standard shipping is USPS and delivery time is between 1-6 days depending on your location. Your order is shipped from zip code 78751 and you can get the estimated delivery time to your zip code at www.usps.com. *Please note that shipping times may be longer due to the pandemic.

International Orders

Currently we do not ship internationally. Please email at info@justjillcosmetics.com with questions.

Sales Tax

All orders shipped to an address WITHIN Texas are subject to sales tax of 8.25%.  Sales outside Texas are taxed according to the state you are in.

Order Processing

Orders and credit cards can be processed by phone by calling (512) 788-5218. Orders are processed and shipped on business days only (Monday through Friday). Orders placed on Saturday and Sunday will be processed on the following Monday. Generally orders are shipped within (3) Business Days, excluding holidays. If you have any question regarding the status of your order, you may contact us at (512) 788-5218 or by emailing us at info@justjillcosmetics.com. Please include your order number with all inquiries.

Damaged Items

If your package was damaged in shipment, take a photo of the damage and notify us immediately at (512) 788-5218 or info@justjillcosmetics.com. You have 24 hours from the date received to contact us for an exchange. All exchanges must be pre-approved. Exchanges will only be made after the first order is received. Shipping fees are not refundable. Exchanges are ONLY for the same item. Keep items in the original box. For your protection, please ship returns with a tracking number and insurance. No COD deliveries accepted. Ship to: Just Jill Cosmetics, 5555 N. Lamar Blvd Ste J111, Austin, TX 78751.

Credit Card Payment

We accept the following credit cards thru a secure online payment center or we can process credit cards by phone:

Visa, MasterCard & Discover

Makeup & Skincare Availability

All skincare products are made FRESH to be sold FRESH. Due to the custom nature of our products we may be out of a particular item. In such a case, you will be contacted. You will have the choice of selecting an alternate item (Jill can suggest suitable alternatives) or being on the back order list. If you have any questions please email us info@justjillcosmetics.com or call us (512) 788-5218. Please include your order number with all inquiries.

Privacy Policy

We will never share or sell your information with anyone for any reason. If you choose to join our mailing list, your e-mail address will be hidden from other viewers when an e-mail is sent out.

Maximum Purchase Policy

You can purchase a maximum of five items of a particular product or shade. We regret that we must limit your maximum purchase to $1000.00 per customer (not including shipping fees and sales tax).