Cancellation & Policies
Due to the ongoing uncertainty of COVID-19, we have modified our appointment and cancellation policies. All appointments are to be pre-paid online. If you need to reschedule because you’re sick and not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. Your deposit will be applied to your re-scheduled appointment. If you are a no call/ no show, you will lose your deposit. A new payment will be required to book your new appointment. For those with prepaid packages, memberships, or Groupon voucher, missed appointments will result in the redemption of that session. All new client specials are cancelled until further notice. Thank you.
New Covid19 Spa Policies:
- You must wear a mask.
- Wear a tank top. Bring a cardigan if you get cold.
- Call/text when you arrive at the spa. Wait in the car until your service provider opens the door.
- Only bring your car keys into the spa. no bags or phones.
- Your temperature will be checked when you enter the spa (with a touch-free device).
- You will remove your shoes when you enter the spa and sanitize your hands.
- The spa services now use all disposable products for best sanitation practices (no blankets, sheets or wraps).
- If you purchased product online, it will be ready for you to carry out.
- Stella will stay in her crate – no touching for now.
- We reserve the right to refuse service to anyone.
Please be respectful of our 24 hour cancellation/ no show policy. A credit card will be required to hold all appointments. 24 hours advanced notice is required to cancel appointments. Appointment canceled under 24 hours notice and no shows will be charged 50% of the appointment value. For those with prepaid packages, memberships, or Groupon voucher, missed appointments will result in the redemption of that session.
Standard Delivery Time:
Generally orders are shipped within (3) Business Days, excluding holidays. Standard shipping is USPS Flat Rate Box or UPS Ground and delivery time is between 1-6 days depending on your location. Your order is shipped from zip code 78754 and you can get the estimated delivery time to your zip code at www.ups.com or www.usps.com.
Standard Delivery Cost
Flat Rate: 5.00 Plus…
$1 for every small item
$2 for every medium to large item
Free shipping on orders over $100
Please email me at for ALL international orders.
All orders shipped to an address WITHIN Texas are subject to sales tax of 8.25%.
Orders and credit cards can by processed by phone by calling (512) 788-5218. Orders are processed and shipped on business days only (Monday through Friday). Orders placed on Saturday and Sunday will be processed on the following Monday. Generally orders are shipped within (3) Business Days, excluding holidays. If you have any question regarding the status of your order, you may contact us at (512) 788-5218 or by e-mailing us at . Please include your order number with all inquiries.
Due to the custom nature of our products, ALL SALES ARE FINAL. We cannot accept returns for refund, exchange nor credit. If you would like more information before you buy please feel free to contact us with your questions. Email us or call us (512) 788-5218.
If your package was damaged in shipment, save the box and notify us immediately at (512) 788-5218 or . You have 24 hours from the date received to contact us for an exchange. All exchanges must be pre-approved. Exchanges will only be made after the first order is received. Shipping fees are not refundable. You CAN NOT exchange the product for another item. Exchanges are ONLY for the same items. Keep items in the original box. For your protection, please ship only via UPS or Flat Rate USPS. Be sure to insure your package and retain the tracking number. We cannot be responsible for packages shipped without a tracking number or insurance. No COD deliveries accepted. Ship to: Just Jill Cosmetics, 2120 Tin Can Drive, Austin, TX 78754.
Credit Card Payment
We accept the following credit cards thru a secure online payment center or we can process credit cards by phone:
Makeup & Skincare Availability
All skincare products are made FRESH to be sold FRESH. Due to the custom nature of our products we may be out of a particular item. In such a case, you will be contacted. You will have the choice of selecting an alternate item (Jill can suggest suitable alternatives) or being on the back order list. If you have any questions please email us or call us (512) 788-5218. Please include your order number with all inquiries.
We will never share or sell your information with anyone for any reason. If you choose to join our mailing list, your e-mail address will be hidden from other viewers when an e-mail is sent out.
Maximum Purchase Policy
You can purchase a maximum of five items of a particular product or shade. We regret that we must limit your maximum purchase to $1000.00 per customer (not including shipping fees and sales tax).